This is where we hope to answer the most common questions we get.
What’s your Service Level Agreement?
We offer 3 levels of service level agreements.
Level 1 is 24/7 support.
Level 2 is 12/5 support (6AM- 6PM EST, Monday - Friday)
Level 3 is 8/5 support (weekday business hours only)
On call emergency support is available.
Do you offer a discount?
Yes, we do offer a discount on our hourly rate when purchased in blocks of 100 hours. Any hours not used will carry over into the next year's contract.
How can you charge such a good rate?
We run a lean, low-overhead company. Most of our expenses are spent on taking care of our employees, which in turn they take care of our clients.